CHANEL Chance Eau de Toilette 100ml After-sales
Returns
If the fragrance is not right for you, contact us within 30 days of delivery. We will review the order and offer return, replacement, or refund support when eligible.
Return conditions
Start with support
Submit a request before sending anything back.
Keep packaging
Complete packaging and order records make approval faster.
Damaged or wrong item
Send photos within 48 hours so we can prioritize replacement or refund.
Return promise
Buy with a clearer safety net
EAUVEL supports return or exchange requests within 30 days when the order meets review conditions. If the scent is not suitable, contact us first and we will provide the next step.
Scent not suitable
Submit an after-sales request and explain the issue.
Wrong item
Attach order number, product photo, and parcel label.
Leak or damage
Report within 48 hours with photos so we can prioritize.
Refund timing
Refund timing depends on the payment channel after approval.
Returns FAQ
Return questions
Do I ship it back immediately?
No. Contact support first and wait for instructions.
Can opened products be reviewed?
We review each case, especially damage, wrong item, or clear quality issues.
What proof is needed?
Order number, photos, parcel label, and a short explanation are usually enough.
EAUVEL.COM
Need return help?
Tell us the order number and the result you prefer.