Delivery
Shipping
After payment is confirmed, EAUVEL prepares the order and sends tracking updates by email.
Shipping process
Payment review
Manual payments are reviewed before packing begins.
Packing
Orders normally move to packing after payment is accepted.
Tracking
Tracking appears on the order page and in email once available.
Delivery detail
From payment confirmation to delivery
Payment confirmed
The order moves from waiting payment to preparing after payment review.
Packing check
Product, volume, address, and parcel condition are checked before dispatch.
Tracking email
Tracking appears once the carrier number is entered.
Delivery support
If tracking stops or the parcel is damaged, contact support with photos.
Shipping FAQ
Delivery questions
Can I change address?
Before shipment, submit the address change request on the order page.
Why is tracking not moving?
Carrier scans may take time. If it remains unchanged, contact support.
What if the parcel is damaged?
Take photos of outer box, label, and product, then submit support within 48 hours.